Delivery & returns
Should you wish to return any of our items purchased from our online shop, we offer a 14 day money back guarantee. Goods must be returned within a further 14 days of requesting a refund. Delivery are to mirror the terms of the delivery company (parcel force) it may be left with a neighbour.
Damaged on arrival or wrong items sent
Please call us immediately on the day you take delivery of your Affordable Solarium item, as we cannot take any issues up with our couriers unless we notify them straight away. This means we can actvstraight away.
We will require proof of damage sonif you can photos and email them to us, that would be fantastic.
Where a courier wants you to sign for goods that are damaged , please write a note that they are damaged or awaiting inspection.
The item would need to be returned in its original packaging, once packaged up we can arrange a courier to collect the item to be returned to us.
Replacement - once the damaged item is returned and inspected the replacement will be sent out.
Change of mind, wrong size or unsuitable items
We understand that you may change your mind and want to return an order as unsuitable for your requirements.
We are happy to offer an exchange or a refund, providing the item is returned to us unused, in its original condition and within 28 calendar days of receipt.
You will be responsible in returning the item to Affordable Solariums and paying the shipping to do so. We recommend that you take out tracking and insure the item.
Refund ls will be processed within 14 days of the item being returned.
More information available in terms and conditions.
Refunds not given when:
Damaged an item by trying to repair it themselves or getting someone else to do it
No longer want an item (for example because it’s the wrong size or colour)
All items returned are required to arrive in original packaging and instructions if either are missing this will be charged at £20 , if this is not available then you must send in suitable packaging as we can not be responsible you any damages that occur in transit back to ourselves.
Restocking fee and admin costs will occur on items returned at 20%.
We are always here to help if there are any issues.
